Help
Exchanges and returns
The initial request is not a purchase and creates no charge. Final conditions will be shown before any payment is accepted.
Distance purchases
When online selling is enabled, non-personalized pieces will include the applicable information about the 14-day withdrawal right and legal guarantee.
Personalized pieces
Pieces clearly made to your measurements or specifications may have different conditions. We will state this explicitly before confirmation.
Incorrect or faulty product
Contact us promptly at hola@sofiaramdy.com. We will review the case and explain the next steps.